Thank you for shopping with us. We aim to process and deliver your order as quickly and smoothly as possible.

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed. You will receive a confirmation email once your order has been placed and another notification when your order has been shipped.

Please note that processing times may be slightly longer during sales, holidays, new collection launches, or other high-volume periods.

SHIPPING RATES

Shipping rates are calculated automatically at checkout based on your delivery address, order size, and available shipping method.

The final shipping cost will always be displayed before you complete your purchase.

DELIVERY TIMES

Estimated delivery times are shown at checkout where available. Delivery times may vary depending on your location, courier service, and other circumstances outside our control.

Once your order has been dispatched, we cannot guarantee an exact delivery date.

ORDER TRACKING

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

INTERNATIONAL SHIPPING

International shipping may be available to selected destinations. Available shipping options and charges will be displayed at checkout.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

INCORRECT SHIPPING ADDRESS

Please ensure your shipping information is correct before completing your order.

If you notice an error in your shipping address, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

DELAYED OR LOST ORDERS

Occasionally, courier delays may occur due to weather, customs, peak periods, or other circumstances outside our control.

If your order appears significantly delayed or you experience an issue with delivery, please contact us and we will assist where possible.

CONTACT US

If you have any questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website.