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Odaingerous

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@odaingerous.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@odaingerous.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@odaingerous.com.

Odaingerous Return & Refund Policy

Important Notice: Only US orders are eligible for Odaingerous return services. We are not accepting returns for orders shipped to customers outside the US at this time.

Orders Shipped to US Customers:

Odaingerous will accept returns of unworn clothing items with original tags and clear garment packaging (including the SKU label). Please note that we do not accept exchanges of any kind.

  • Return requests must be initiated within 5 days of receiving all items in your order. The return window begins the day your tracking shows "delivered" status.

  • Items must be shipped back to us within 7 days of submitting your return request to qualify for a full refund.

  • For split package orders, the return window starts from the delivery date and time of the final package.

Orders returned without meeting the above criteria are subject to a 20% restocking fee, or we may decline the return entirely.

  • Shipping and handling charges are non-refundable.

  • Return shipping is the customer's responsibility unless the return is due to a shipping error or damaged item.

Please allow 5-7 business days from the date we receive your return for processing. Once your return has been processed, Odaingerous will email you to confirm the outcome.

Final Sale & Non-Returnable Categories:

The following items are final sale and cannot be returned:

  • Beauty products

  • Bodysuits

  • Face masks

  • Intimates/Lingerie

  • Jewelry

  • Swimwear

  • Open-pack wholesale orders

If you have any questions about our return policy, feel free to contact us at [insert your customer support email]. We’re here to help!
NOTE : 

All Sales Are Final

Due to the intimate nature of our underwear products, all sales are final. We do not accept returns or offer refunds for change-of-mind purchases.

Exchanges may be permitted in accordance with our exchange policy, subject to eligibility and hygiene requirements.

If you need assistance with an exchange, please contact our customer support team before sending any items back.